How do I access my account for the first time? What are the requirements when creating a password? What should I do if I created a username and password, but I can't log in? Who can I contact if I am having trouble with the website?

How do I access my account for the first time?
To access your CHIF loan account(s) for the first time, enter:

• Your ten (10) digit CHIF loan number
• name
• social security number
• property zip code

Use your email address to create a Username and then create a personal password.

What are the requirements when creating a password?
Passwords must be between 6 and 10 alphanumeric characters and must include at least 3 of the following:

• one UPPERCASE character (A-Z)
• one lowercase character (a-z)
• one digit (0-9)
• one Special character (i.e ; @, #, $).

What should I do if I created a username and password, but I can't log in?
If you created a username and a password, but are unable to log in, check to see that there is a lock symbol in the lower right hand corner of your screen. This indicates that you are in a secure site. If the lock symbol is not present, please check that the address bar reads "https:\\myCHIFaccount.org."

Who can I contact if I am having trouble with the website?
There are three ways you can contact us regarding questions about accessing your account.

• Call (800) 992-3665, select #2 then option #3
• Email us at loanservicing@chif.org
• Write us at CHIF – Loan Servicing, 121 Tremont Street, Hartford CT 06105

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