Web Access FAQ

How do I access my account for the first time?

To access your CHIF loan account(s) for the first time:

  • Go to mychifaccount.org
  • Click "I am a new user"
  • Enter the following information:
    • Your ten (10) digit CHIF loan number
    • Your Name
    • Social Security Number
    • Property Zip Code

Use your email address to create a Username and then create a personal password.

What are the requirements when creating a password?

Passwords must be between 6 and 10 alphanumeric characters and must include at least 3 of the following:

  • one UPPERCASE character (A-Z)
  • one lowercase character (a-z)
  • one digit (0-9)
  • one Special character (i.e ; @, #, $).

What should I do if I created a username and password, but I can't log in?

If you created a username and a password, but are unable to log in, check to see that there is a lock symbol in the lower right hand corner of your screen. This indicates that you are in a secure site. If the lock symbol is not present, please check that the address bar reads "https://myCHIFaccount.org."

Who can I contact if I am having trouble with the website?

There are three ways you can contact us regarding questions about accessing your account.

  • Call (800) 992-3665, select #2 then option #3
  • Email us at loanservicing@chif.org
  • Write us at CHIF – Loan Servicing, 121 Tremont Street, Hartford CT 06105

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Staff from the City of New Britain discuss the transfer of their portfolio to CHIF for servicing. CHIF services three loan programs for New Britain.

CHIF staff regularly confer with staff from the Connecticut Department of Economic and Community Development in administering the Energy Conservation Loan Program.

CHIF Program Administrators are available to assist applicants with Energy Conservation and Home Improvement Loans.

CHIF offers a variety of loan programs for Connecticut homeowners. CHIF offers programs for first-time homebuyers, as well as programs for existing homeowners to make their homes more energy-efficient.